News

ASSYMETRIC EFFECTS OF SERVICE ATTRIBUTES ON TRAVELER SATISFACTION WITH SEMI-SUPERVISED TOPIC MODELLING Authors Dimitris Papakyriakopoulos, University of West Attica, GreeceApostolos Giovanis, University of West Attica, GreecePinelopi Athanasopoulou, Sport Organization and Management, University of Peloponnese, Sparta, Greece Summary of the Conference Paper Understanding the factors that drive traveler satisfaction is vital for the hospitality industry to…

THE IMPACT OF ONLINE COMPLAINING BEHAVIOR ON HOTELS’ OVERALL RATING USING ONLINE REVIEWS: A COMPARATIVE STUDY OF ASIAN AND NON-ASIAN CUSTOMERS Authors Apostolos Giovanis, Business Administration Dept., University of West Attica, GreecePinelopi Athanasopoulou, Sport Organization & Management Dept., University of Peloponnese, Sparta, GreeceDimitris Papakyriakopoulos, Business Administration Dept., University of West Attica, GreeceEmmanouil Choustoulakis, Sport Organization…

REVISITING DIGITAL TRUST IN HOSPITALITY: A CONCEPTUAL FRAMEWORK OF CUSTOMER-GENERATED CONTENT AND ONLINE BOOKING BEHAVIOR Authors Emmanouil Choustoulakis, University of Peloponnese, Sparta, GreecePinelopi Athanasopoulou, University of Peloponnese, Sparta, GreeceApostolos Giovanis, University of West Attica, Athens, Greece Summary of the Conference Paper In the rapidly evolving digital landscape of tourism and hospitality, Customer-Generated Content (CGC) has…

USING INFORMATION MINED FROM ONLINE REVIEWS TO DEVELOP CUSTOMIZED SERVICES: A STUDY IN HOSPITALITY Authors Pinelopi Athanasopoulou, University of Peloponnese, GreeceApostolos Giovanis, University of West Attica, GreeceEmmanouil Choustoulakis, University of Peloponnese, GreeceDimitrios Papakyriakopoulos, University of West Attica, Greece Summary of Conference Paper The rapidly changing market environment makes it imperative for businesses to follow customer…

THE ROLE OF TYPE OF CUSTOMER AND HOTEL STAR RATING IN THE EFFECT OF HOTEL SERVICE ATTRIBUTES ON CUSTOMER SATISFACTION: EVIDENCE FROM ONLINE REVIEWS Authors Pinelopi Athanasopoulou, University of Peloponnese, Sparta, GreeceDimitrios Papakyriakopoulos, University of West Attica, Athens, Greece Apostolos Giovanis, University of West Attica, Athens, GreeceKrinanthi Gdonteli, University of Peloponnese, Sparta, Greece Summary of…