17th Annual Conference of the Euromed Academy of Business in Pisa, 11-13/09/2024

SATISFYING HOTEL CUSTOMERS ACCORDING TO THEIR CULTURE: AN ANALYSIS OF ONLINE REVIEWS

Authors

Pinelopi Athanasopoulou, Sport Organization & Management Dept., University of Peloponnese, Sparta, Greece
Apostolos Giovanis, Business Administration Dept., University of West Attica, Greece
Krinanthi Gdonteli, Sport Organization & Management Dept., University of Peloponnese, Sparta, Greece
Emmanouil Choustoulakis, Sport Organization & Management Dept., University of Peloponnese, Sparta, Greece

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Athanasopoulou, P., Giovanis, N.A., Gdonteli, K., and Choustoulakis, E. (2024) Satisfying hotel customers according to their culture: an analysis of online reviews. In: Vrontis, D, Weber, Y. and Tsoukatos, E. (eds), Global Business Transformation in a turbulent era. 17th Annual Conference of the Euromed Academy of Business, Pisa, Italy, 11-13/09/2024, pp. 1073-1075. Euromed Press, ISBN: 978-9925-628-01-8.

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THE ASYMMETRIC EFFECTS OF MULTI-ATTRIBUTES EXTRACTED FROM ONLINE REVIEWS ON HOTEL RATINGS: THE ROLE OF CULTURE

Authors

Apostolos Giovanis, Business Administration Dept., University of West Attica, Greece
Pinelopi Athanasopoulou, Sport Organization & Management Dept., University of Peloponnese, Sparta, Greece
Dimitris Papakyriakopoulos, Business Administration Dept., University of West Attica, Greece
Emmanouil Choustoulakis, Sport Organization & Management Dept., University of Peloponnese, Sparta, Greece

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Giovanis, N.A., Athanasopoulou, P., Papakyriakopoulos, D. and Choustoulakis, E. (2024) The asymmetric effects of multi-attributes extracted from online reviews on hotel ratings: the role of culture. In: Vrontis, D, Weber, Y. and Tsoukatos, E. (eds), Global Business Transformation in a turbulent era. 17th Annual Conference of the Euromed Academy of Business, Pisa, Italy, 11-13/09/2024, pp. 284-290. Euromed Press, ISBN: 978-9925-628-01-8.

How to cite this paper in several common academic styles: